WEWAVES turns pain points into opportunities

WEWAVES enables you think and work like a doctor who takes the same measurements each time you visit, then consults your medical history to see what’s changed, before diagnosing and prescribing. So imagine a similar system designed to measure, monitor and manage user experience in the built environment.

Typical user experience pain points...

People hate surveys but love being listened to

Survey participants often feel like there are too many questions and nothing ever changes as a result of their feedback. Similarly, managers struggle to find meaningful outcomes when feedback is anonymous and they can’t go back to people individually.

User experience requires convergence of functions such as HR, IT and CRE

Functional disciplines such as HR, IT and CRE are not always aligned and this can result in a disjointed user experience. One of the contributing factors here is that each function captures and actions user feedback in isolation rather than working together to holistically curate user experience.

The built environment must evolve with your organisation and its people

Traditional surveys are run on an annual basis or before and after a project. The lack of regular feedback means there is no traceability for user experience initiatives and these programs are not sustained over time. As organisational change accelerates, so too must the user feedback cycle.